Aplatformforsystematiccommunicationwithcustomers
Comments and DMs from every platform in one queue. Answered by your team or an AI agent
social networks in one queue, 30+ more via Zernio
dialogue refresh, the queue — every 10 s
an AI agent answers from your knowledge base
built and implemented in Yerevan
Five pillars of the platform
Chats are the core. Agents, CRM, MCP and the planner share the same database and the same subscription
Chats
Comments and DMs from every platform in one queue — with an owner, a status and a response time
MCP control
Your Claude or ChatGPT works the queue, keeps contacts, gathers statistics and sets up agents — from the AI chat you already use
Team roles
The admin connects channels, the manager works in chats and CRM, the marketer in the planner, the AI agent acts as an operator with dialogue-only rights
Where dialogues come from
Connection takes a couple of minutes in settings: a bot, a community key or the Zernio connector
Telegram
Channel comments, group chats, bot DMs — directly through your bot, no intermediaries
VK
Community messages — directly, replies go out in the community's name
Comments and direct messages — via Zernio or directly through the AI Map app
Threads
Comments under posts — the reply goes back into the same thread
Comments under company and profile posts — via Zernio; the platform doesn't expose DMs
Page comments and messages — via Zernio or directly through the AI Map app
Website widget
Your own chat on your website — dialogues land in the same queue
30+ more platforms
With a single Zernio connector: X, TikTok, YouTube, Pinterest, Reddit, Bluesky, Discord and others
A queue built for teamwork — together with AI
A dialogue is handled like a task: status, owner, response deadline. The reply is written by a person, a template or an AI agent — and the feed shows exactly who.
- Statuses: new, in progress, watching, closed
- A dialogue owner, tags and notes for the team
- Quick replies — templates via "/" or delegation to the AI agent
- The agent runs the dialogue itself and calls a human for the hard part; an operator can pause it in a single dialogue
One person across every platform — one card
Six comments under different posts are not six different people. In contacts you see how many times a person reached out, where, and whether they got a reply.
- Touch history across every platform and a team note
- Manual merging of duplicates — with suggested candidates
- Audience and product from the same tagging as the posts
- From the card — into the dialogue or into a CRM deal
How many wrote, who replied and what's happening in the funnel
Calculated from your own message base, not from platform reports: median wait time, share of bot replies, a person's path from a comment to a deal.
- Incoming, answered by bot, answered by people, waiting — with a delta to the previous period
- The customer path: commenters → dialogues → leads → deals
- Daily dynamics, a funnel with transitions, a breakdown by platform and bot
See it without signing up
Queue, contacts, CRM, agents and analytics — the same workspace users get
A demo workspace on fictional data; it opens on the official site, aimap.agency
An Armenian service. The team is in Yerevan
The chat platform is built, supported and rolled out by the AI Map team in Yerevan. For a company in Armenia that means a contract with a local legal entity, invoices in drams and support during Yerevan business hours.
A contract with an Armenian legal entity
Sole proprietor Leon Nikolaev, TIN 28154419, Yerevan. Contract, invoices and acts under the law of the Republic of Armenia; payment in drams to an Armenian bank account.
The implementation team lives and works in Yerevan
The founders and the AI Map team are in Armenia, not outsourced abroad. We implement online, in your time zone.
Support on Yerevan time
Questions get solved during your working hours, not when a team in another time zone wakes up. A direct line to the founder on Telegram.
The developer, not a reseller
The service's code is written by the AI Map team. Customisation for your process and integrations with your systems are done by the same people who built the product.
Russian now, Armenian on the roadmap
The service currently runs in Russian. Armenian, English and Korean versions are planned.
Already working in Armenia
The booking bot for Fabula Coworking, the kokasoku.com portal for the Eurasian Riichi Mahjong Association and Yerevan's Ere1 So club — all projects by the team.
CasesWrite, don't call: we reply on Telegram or WhatsApp during Yerevan business hours.
Four steps to a working queue
We map where people write from
Platforms, bots, the website, who answers now and where requests get lost. An online call
We connect the channels
Telegram, VK, Instagram, LinkedIn, Facebook, the widget — directly or via Zernio, each one checked
We build the knowledge base and the agent
From your documents and correspondence; tested on real questions before launch
We set up the CRM and roles, and train the team
Statuses for your process, owners, reply templates, tagging. An hour with the team, a guide written for you — and we stay in touch for the first weeks
Three ways to use it
Getting acquainted is free, Pro is free for now, turnkey implementation is a team service
Free
to get acquainted
- One project and three channels
- Contacts, tagging and analytics
- Control from your Claude or ChatGPT over MCP
- Chats, CRM and agents — on Pro
Pro
will become paid — users vote on the price
- Unlimited projects and channels
- Chats: queue, statuses, owners, templates
- CRM, contacts and automations
- AI agents and MCP control
- Support during Yerevan business hours
Enterprise
we run your chats or deploy on your side
- Channels, agents and CRM — set up turnkey
- 10 team hours a month (13 000 ֏/hour); 25 hours — from 260 000 ֏
- Infrastructure included, up to 3 000 AI requests a day
- Deployment inside your perimeter — on your servers
- Contract with an Armenian legal entity, invoices in drams
- A direct line to the AI Map team in Yerevan
Prices are in drams. Contract and invoices from sole proprietor Leon Nikolaev (Yerevan) under Armenian law. Sign-up needs no card.
Other services
Planner, chats, CRM and agents — one subscription, one database and one MCP
Frequently asked questions
Official service page — aimap.agency/products/chats · Demo — aimap.agency/demo/chats · Documentation — aimap.agency/products/docs
Bring every request into one queue
Sign up without a card: one project and three channels free. Need it turnkey — the team in Yerevan connects the channels, builds the agent and sets up the CRM